How It Works

1. 1

   You send photos

   Three or four photos work best: one straight on, one from the side, and one showing any markings that make your pet look like themselves. Phone photos are fine. We will ask questions if anything is unclear.

2. 2

   We sculpt the figurine by hand

   No moulds, no 3D printing. An artisan builds the figurine from raw clay, working from your photos — the shape of the ears, the set of the eyes, the curl of the tail. This is the part that takes the longest and it is the part that matters.

3. 3

   You approve the raw sculpture

   Before anything is fired, we photograph the unfired piece and send it to you. Clay is still soft at this stage, so this is when things can be changed. Once it goes in the kiln, it cannot.

4. 4

   Glazing and the 1200°C firing

   The piece is hand-painted, glazed, and fired at 1200°C. At that temperature the clay vitrifies — it stops being porous, so moisture cannot pass in or out. This is what separates a high-fired ceramic urn from a decorative one.

5. 5

   Packed in three layers and shipped

   Each piece is wrapped in three layers of shockproof packaging and shipped with tracking. Transit is 7–14 days to most countries. If it arrives damaged, we remake it at no cost.

Why it takes 4 to 7 weeks

Sculpting, drying, glazing and firing take 21 to 35 days. Clay cannot be rushed — a piece that goes into the kiln before it is fully dry will crack. Shipping adds another 7 to 14 days.

If you have a date you are working towards, message us before you order. We would rather tell you it is not possible than miss it.

How to place an order

There is no checkout on this site. Orders go through our Etsy shop, which handles payment and adds Etsy's buyer protection, or directly by email for anything not listed there.

What we need from you

• Photos of your pet — three or four, from different angles
• Their name, if you would like it engraved
• Your pet's weight, so we can recommend a size (see the size guide)
• Any theme or colour you have in mind — flowers, stars, the ocean, a favourite blanket

Read more about the process

• From photo to figurine: how we sculpt your pet by hand — the long version of step 2
• Why we fire at 1200°C — what vitrification does, and what we give up to get it
• How to choose the right pet urn size — the weight-to-volume chart explained
• All 13 urn designs — blossoms, night skies, woodland and more