Breakage Warranty
Ceramic travels a long way to reach you. If your piece arrives damaged, send us a photo within 14 days of delivery and we will remake it and ship the replacement at no cost to you. You do not need to return the broken piece.
Last updated August 2026
What is covered
- Cracks, chips or breaks that happened in transit
- Damage to the packaging that reached the piece inside
- Glaze defects that came out of our kiln, not out of use
What is not covered
- Damage after delivery — drops, knocks, temperature shock
- Normal variation in a handmade object: slight asymmetry, tiny glaze pooling, small colour differences between pieces. These are not defects; they are what handmade means.
- Claims made more than 14 days after delivery
How to claim
- Photograph the piece as it arrived, and the packaging too if you still have it.
- Email pepplestudio@gmail.com with your order number.
- We confirm within two business days and start the remake.
- The replacement takes the same time to make as the original, because it is made the same way. We will give you a realistic date, not an optimistic one.
You do not need to send the damaged piece back. Shipping a broken ceramic across the world costs more than it is worth to us.
If the ashes were already inside
This is the situation we take most seriously. Contact us immediately and we will prioritise the remake. If you would like to talk it through rather than email, say so and we will arrange a time.
Caring for high-fired ceramic
Fired at 1200°C, the clay is vitrified and will not absorb moisture, fade in sunlight or degrade over time. Dust it with a dry or slightly damp cloth. Avoid dishwashers, sudden temperature changes, and shelves where it can be knocked. Treated normally, it will outlast everyone reading this.